Clear terms for using MSV Agency services

1. Acceptance of these Terms

By accessing this website, creating a customer account, submitting an enquiry or requesting a supported service through MSV Agency, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not submit an application or provide documents through the website.

2. Nature of MSV Agency Services

MSV Agency provides assistance with supported customer service requests. The services displayed on the website may change depending on product availability, third-party access, government portal availability and operational requirements.

3. Government Services Disclaimer

MSV Agency is a private business and is not a government department, government authority, TNeGA office, e-Sevai centre operated by the Government, or an official government portal.

• MSV Agency does not provide direct access, login credentials, internal access, privileged access or back-end access to any Government of India, Government of Tamil Nadu, TNeGA, e-SeVai, transport, registration, health, revenue or other government system.
• MSV Agency does not issue or approve Community Certificates, Nativity Certificates, Income Certificates, Legal Heir Certificates, ration cards, Aadhaar documents, registration documents, licences, health-scheme benefits or any other government certificate or benefit.
• MSV Agency may assist with document preparation, form filling, application guidance, status guidance and submission support only where such assistance is legally and operationally permitted.
• All eligibility checks, verification, approval, rejection, certificate generation, benefit sanction, appointment, biometric verification and final issuance are controlled solely by the relevant government department or competent authority.
• Government portal availability, processing timelines, service rules, required documents, statutory fees and eligibility criteria can change without notice. The official department's current rules always prevail.
• Customers may apply directly through the relevant official government portal or authorised government service channel without using MSV Agency assistance.
• Where an MSV Agency assistance/service charge applies, it is separate from any official government fee or statutory charge unless clearly stated otherwise.

Nothing on this website should be interpreted as government endorsement, government affiliation, guaranteed approval, or a claim that MSV Agency can bypass official government procedures.

4. Customer Eligibility & Responsibilities

You are responsible for ensuring that the information you provide is accurate, complete and current.

• Use your own valid contact details and identity information.
• Do not submit false, altered, forged or misleading documents.
• Provide additional information when reasonably required for the requested service.
• Review application details before confirming submission.
• Keep your login credentials confidential and notify MSV Agency if you suspect unauthorised access.

5. Documents, Verification & Application Processing

Document requirements vary by service. MSV Agency may request identity, address, income, bank, tax, business, vehicle, property or other supporting documents depending on the application.

Submission of documents does not guarantee acceptance or approval. The receiving institution or authority may request additional documents, correction, physical verification, biometric verification, inspection or personal attendance.

6. Service Charges, Government Fees & Refunds

Where a service involves a fee, applicable service charges, government charges, statutory fees or third-party charges should be reviewed before payment.

Refund eligibility, if any, depends on the type of charge and the processing status. Amounts already paid or remitted to a government department, insurer, lender, payment provider or other third party may not be refundable once processing has started.

If you believe a payment was duplicated or incorrectly charged, contact MSV Agency promptly with the transaction details.

7. Banks, Insurers, Government Portals & Third Parties

The website may connect customers with services operated by banks, finance companies, insurers, government departments, tax authorities, payment providers or other third parties.

Those providers may have their own eligibility criteria, fees, privacy notices and terms. MSV Agency is not responsible for a third party's independent decision, portal downtime, processing delay, rejection, change in eligibility, pricing or policy terms.

8. Customer Data, Communications & Privacy

MSV Agency may use information supplied by you to process enquiries, support applications, contact you regarding your request, maintain application records and comply with applicable operational or legal requirements.

By providing a phone number, email address or other contact method, you agree to receive service-related communications regarding your enquiry or application. You should not share passwords, OTPs or other security credentials with unauthorised persons.

Where information must be shared with a bank, insurer, government department or other service provider to complete your request, only information relevant to that process should be submitted.

9. Website Availability & Technical Issues

MSV Agency aims to keep the website and supported customer services available, but uninterrupted access is not guaranteed. Maintenance, network issues, third-party portal outages, payment failures or government system downtime may temporarily affect service availability.

10. Website Content & Intellectual Property

Unless otherwise stated, the MSV Agency website design, branding, original text and original website content are intended for use as part of the MSV Agency service platform. Government names, logos, schemes and third-party trademarks belong to their respective owners.

You may not copy, misuse, impersonate, reproduce or commercially redistribute MSV Agency website content in a misleading manner without permission.

11. Prohibited Use

• Attempting unauthorised access to another customer's account or application.
• Uploading malicious code or interfering with website operation.
• Using the website for fraud, identity misuse or document manipulation.
• Submitting applications on behalf of another person without proper authority or consent.
• Misrepresenting MSV Agency as a government department, bank or insurer.

12. Limitation of Responsibility

MSV Agency will provide reasonable assistance for supported services, but cannot guarantee a specific approval, sanction, policy issuance, claim outcome, certificate issuance, refund, tax result or government processing timeline.

Customers are responsible for reviewing important financial, insurance, tax and government documents before accepting or acting on them. Product-specific terms issued by the relevant provider or authority take priority over general information displayed on this website.

13. Account Suspension or Service Refusal

MSV Agency may restrict or refuse a request where information appears fraudulent, documents are invalid, the requested service is unavailable, a third-party provider does not permit processing, or continued access could create security, legal or operational risk.

14. Changes to Services or Terms

MSV Agency may update these Terms & Conditions or modify website services when required. Updated terms will apply from the effective date shown on this page. Continued use of the website after an update indicates acceptance of the revised terms.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any dispute that cannot be resolved directly should be handled by a court or authority having competent jurisdiction in Tamil Nadu, subject to applicable law.

15. Contact MSV Agency

For questions about these Terms & Conditions or a supported customer service request:

Phone: +91 80727 90067
Email: sales@msvagency.in